Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how Kent Transfer Services collects, uses, stores and protects your information when you visit our website, make an enquiry, request a quote, place a booking, amend a booking, travel with one of the drivers arranged through us, or contact us by phone, email, online form or message.

Kent Transfer Services acts as a booking and coordination service for airport transfers, seaport transfers and other passenger transport journeys. Journeys may be carried out by selected independent drivers or suitable transport operators.

1. Who We Are

Our services include airport transfers, cruise terminal transfers and other pre-arranged private journeys.

For general enquiries, please contact: info@kenttransferservices.co.uk.

2. Information We Collect

We collect only the information needed to respond to enquiries, provide quotes, arrange bookings, manage journeys, communicate with passengers, keep business records and comply with legal obligations.

2.1 Information You Provide to Us

When you contact us or make a booking, we may collect:

• Your full name;
• Email address;
• Telephone number or mobile number;
• Pick-up address and destination address;
• Date and time of travel;
• Airport, seaport, station or other travel details;
• Flight number, landing time, terminal details and arrival information;
• Return journey details, where applicable;
• Number of passengers;
• Amount and type of luggage;
• Vehicle preferences or driver requests;
• Special instructions, such as meet-and-greet requirements, child seats, additional stops or accessibility needs;
• Messages, emails or other communications you send to us.

2.2 Information About Other Passengers

If you make a booking on behalf of another passenger, you may provide us with their name, contact number, journey details, luggage details or special requirements. You must make sure that you have permission to provide this information.

2.3 Payment-Related Information

In most cases, payment is made directly to the driver during the journey. Where advance payment is required, Kent Transfer Services may receive payment on behalf of the driver and transfer the relevant fare to the driver responsible for carrying out the journey.

We do not intentionally store full card details on this website. If card payment, bank transfer, payment link or another payment method is used, payment information may be processed by the relevant bank, payment provider or financial service provider.

2.4 Website and Technical Information

When you use our website, we may automatically collect limited technical information, including:

• IP address;
• Browser type and version;
• Device type;
• Pages visited;
• Date and time of visit;
• Approximate location derived from technical data;
• Cookie and analytics information, where enabled.

3. How We Use collected Information

We useinformation collected or provided for the following purposes:

• To respond to enquiries and quote requests;
• To confirm, manage, amend or cancel bookings;
• To allocate a suitable driver or vehicle;
• To share necessary journey details with the driver or operator carrying out the journey;
• To contact you about your booking, journey, delay, change or return transfer;
• To monitor flight arrival information where flight details have been provided;
• To adjust airport meeting times where appropriate;
• To process advance payments where required and transfer fares to drivers;
• To provide receipts, invoices or booking confirmations;
• To handle complaints, disputes, lost property or customer service issues;
• To keep business, tax and accounting records;
• To protect passengers, drivers, staff, vehicles and the business;
• To maintain and improve the website and booking process;
• To comply with legal, regulatory, insurance or licensing-related obligations.

4. Lawful Basis for Using Your Information

We use your information only where we have a lawful basis to do so under UK data protection law.

4.1 Contract

We use booking and journey information because it is necessary to arrange and manage the service requested by you.

4.2 Legitimate Interests

We may use your information where it is necessary for the legitimate operation of our business, including driver allocation, customer support, service improvement, fraud prevention, complaint handling, safety management and business administration.

4.3 Legal Obligation

We may process and keep certain information where required for tax, accounting, legal, insurance, regulatory or law enforcement purposes.

4.4 Consent

Where consent is required, such as for certain optional marketing activities or non-essential cookies, we will rely on your consent. You may withdraw consent at any time.

5. Special Requirements and Sensitive Information

You may choose to provide information about accessibility needs, mobility assistance, medical considerations, child seats or other passenger requirements. We ask you not to provide sensitive information unless it is necessary for the safe and proper arrangement of the journey.

Where such information is provided, we will use it only to arrange the journey, inform the driver where necessary, protect passenger safety and provide the requested service.

6. Sharing Your Personal Information

We share any information given to us only where necessary and only with appropriate parties.

6.1 Drivers and Transport Operators

We may share relevant booking and journey information with the independent driver or transport operator assigned to your journey. This may include your name, telephone number, pick-up address, destination, flight details, meeting instructions, passenger numbers, luggage details and any necessary special requirements.

Drivers and operators must use the information only for the purpose of carrying out the journey, contacting the passenger where necessary, managing safety and dealing with journey-related matters.

6.2 Service Providers

We may use trusted third-party service providers to support our business, including website hosting providers, email providers, booking systems, IT support, payment providers, accounting software, analytics services and security tools.

6.3 Legal, Safety and Emergency Purposes

We may share information with insurers, professional advisers, licensing authorities, police, courts, regulators, emergency services or other authorities where this is necessary for safety, legal compliance, dispute resolution, fraud prevention or enforcement of our terms.

6.4 Business Transfers

If the business is sold, transferred, reorganised or merged, personal information may be shared with the relevant buyer, adviser or successor business where necessary and lawful.

7. Flight Monitoring

Where you provide flight details, we may use them to check publicly available or third-party flight information so that we can help manage airport pick-up times and driver allocation.

Flight monitoring does not guarantee that a driver can wait indefinitely if a flight is delayed. It is used to help coordinate the booking and reduce unnecessary waiting where possible.

8. Marketing Communications

We will not sell your personal information to third parties.

We may contact you about your current booking, previous booking, quotation, enquiry or related service matter. These are service communications and are necessary for the management of your booking or enquiry.

We will only send separate promotional marketing messages where we have a lawful basis to do so. You may ask us to stop sending marketing communications at any time.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to make the website work, improve performance, protect forms from spam, understand website traffic and improve user experience.

Cookies may be set by WordPress, security tools, contact forms, analytics services or embedded third-party features. Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may require consent depending on how they are used.

You can control cookies through your browser settings. Blocking some cookies may affect how the website functions.

10. How Long We Keep Personal Information

We keep any obtained information only for as long as necessary for the purpose for which it was collected.

• Booking and journey records may be kept for up to 6 years where needed for accounting, tax, insurance, legal or business record purposes;
• Enquiries that do not result in a booking may be kept for a shorter period, normally up to 12 months, unless there is a valid reason to keep them longer;
• Payment and accounting records may be kept for the period required by law and accounting rules;
• Complaint, dispute, accident or safety records may be kept for longer where necessary to protect legal rights or deal with claims;
• Marketing preferences may be kept until you unsubscribe or ask us to remove them, subject to any suppression list needed to make sure we do not contact you again.

11. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These steps may include access controls, password protection, secure hosting, software updates, limited staff or contractor access, and careful sharing of information only with those who need it for the booking or business purpose.

No website, email system or online service can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through online forms or email.

12. International Transfers

Some website, email, hosting, analytics, payment, IT or cloud service providers may process information outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards required under UK data protection law.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

• The right to be informed about how your information is used;
• The right to access the personal information we hold about you;
• The right to correct inaccurate or incomplete information;
• The right to ask for your information to be deleted;
• The right to restrict how your information is used;
• The right to object to certain types of processing;
• The right to data portability, where applicable;
• The right to withdraw consent where processing is based on consent;
• The right to complain to the Information Commissioner’s Office.

To exercise your rights, please contact us using the contact details shown on this website. We may need to verify your identity before responding to a request.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

15. Links to Other Websites

Our website may contain links to third-party websites, such as airports, seaports, payment providers, booking tools or other services. We are not responsible for the privacy practices, content or security of third-party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations.

The latest version will be published on this page with the updated date shown at the top.